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- End to End Account management of our existing customers
- Successfully dealing with the different point of contacts from the client and serving their requirements
- Perform account management related duties and ensure that all client deadlines are met
- Flawlessly execute end-to-end projects, liaising with key internal and external stakeholders.
- Maintain regular communication with key accounts and annual correspondence with all customers
- Responsible for Service Delivery ensuring client retention and reference
- Create user manual for Faveo Helpdesk
- Create video tutorials for Faveo Helpdesk
- Bachelor’s or Masters degree, professionals from technical background preferred.
- Awesome written & verbal communication skills
- Ability to form relationships with customers, including being responsive and empathetic to customers needs
- Solid work ethic, self-discipline, persistence, and ability to work independently and in a team
- Multitasking, organizational, and time-management skills
- Proactively keeps up to date on industry and customer specific issues
- Technical abilities to understand our products & client requirement
- Candidate with experience in CRM, Helpdesk industry
- Regular cash/gift monthly/quarterly/half/annually incentives offered based on performance
- Complementary Hot Beverages and healthy Lunch provided at office
- Annual salary after internship ₹ 1,20,000 to ₹ 2,40,000 P.A CTC
- For Internship Stipend ₹ 96,000 to ₹ 1,20,000 P.A CTC
- Salary mentioned above will have deductions such as PT, PF, ESI, TDS etc as per government regulations. In hand salary after deductions will be lower then the salary mentioned above. Detailed salary breakup is provided along with offer letter.
- Annual Incentive/bonus based on yours & company’s performance. Declared in March every year and credited in April
- Employee stock option available
- Exceptionally good interns may be offered permanent job opportunities depending on the needs of the organization
- We do not charge any fees/money in terms of caution deposit or training charges or in any other forms from candidates
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